Resident Services

All MOCBoxing orders use only genuine LEGO® bricks unless the product description says otherwise. The only times we do not use them are when MOC designers specifically request parts that The LEGO® Group does not make, like electronic parts or train axles.

For the new parts, all parts are new unless they are not available anywhere on the market. This very rarely happens and is usually only for discontinued parts in Old Grey or other retired colors. New parts are straight out of a box or LEGO Pick-a-Brick, and have never been built with before.

Used parts have been built with before and may vary in wear and age.

Non-LEGO electronics are not included. Most MOCs that require electronics specify if they require BuWizz, TrixBrix, Lightailing or other parts, which can be bought on those respective websites.

• Orders will come with all of the bagged parts for the MOCs you order.
• Extra parts are included for parts that are small and may go missing.
• Parts for MOCs under 15$ are grouped together.
• Minifigures are not included unless otherwise stated
• Digital instructions will be emailed to you unless the MOC description says otherwise.
• Orders do not include printed boxes or printed instruction manuals, but you may email us to get a custom quote for these upgrades.

Shipping usually takes less than 10 business days in the US and less than 20 business days internationally. Occasionally there are delays while we wait for suppliers to send us parts.

We order parts from multiple suppliers to make your order specifically for you. Since each order is custom made, we cannot accept returns.